Return & Refund Policy

1. Return Eligibility

To be eligible for a return or replacement, your item must meet the following conditions:

• The return request must be submitted within 7 days from the date of delivery.
• The item must be unused, unworn, and in the same brand-new condition that you received it.
• The item must be in its original packaging with all original brand tags, box, and accessories included.

2. Non-Returnable Items

For hygiene and safety reasons, certain categories are non-returnable unless defective:

• Opened perfumes or personal care products.
• Customized or engraved jewelry.
• Items marked as "Final Clearance / Non-Returnable".

3. How to Initiate a Return

You can easily initiate a return by following these steps:

1. Contact our customer support team at support@ndkart.com or WhatsApp us at +91 98765 43210 with your Order ID and photo/video of the item.
2. Once approved, our logistics team will schedule a free pickup from your address within 48 hours.
3. Upon receiving and inspecting the returned product, your replacement or refund will be processed immediately.

4. Refund Method & Timelines

Approved refunds are credited back using the following channels:

• Prepaid / UPI Orders: Refund will be credited directly to your original UPI ID or Bank Account within 2-4 business days.
• Cash on Delivery (COD) Orders: Refund will be transferred via Instant UPI or NEFT bank transfer upon receiving your account details.